Have a question you might need an answer for? Here is our list of FAQs to help you along.
SHIPPING & RETURNS - HOW LONG DOES IT TAKE FOR ORDERS TO BE SHIPPED?
Our orders without embroidery usually ship out within 2-3 days. For orders requiring logo embroideries, we ask you to allow 5-10 working days. Once an order has been shipped, our team reaches out to you and provides tracking that can be used to map out exactly how long it will take your order to be delivered.
HOW IS MY ORDER SHIPPED?
The majority of our orders are shipped via UPS Ground. Monarch, a very early customer of UPS and possesses deep discounts which are passed on. If a quicker delivery is required, Next Day, 2nd or 3rd Day delivery is available at slightly higher costs.
I’VE PLACED AN ORDER. CAN I EDIT/CANCEL IT?
We will always work with you to change or cancel an order if the process is started prior to shipping or embroidery. Once an order has been shipped or the order has entered the embroidery queue, changes are no longer possible.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards: Visa, MasterCard and American Express.
WHAT ABOUT RETURNS?
We consider returns for reasons of quality or mistakes in shipping, providing we are promptly notified and, in most instances, before the product is laundered. It’s always prudent to inspect the goods before they are sent to the laundry or put into service.
HOW LONG DOES THE REFUND TAKE?
Once the returned item has been received, a credit memo is issued.
SHOULD I LAUNDER MY PRODUCTS PRIOR TO FIRST USE?
We highly recommend laundering before putting into service. While all products have gone through a washing process during the finishing stages of production they may still contain fine elements of mill dust. Best to launder up to our US standards to ensure a soft, clean feel.
WHAT ARE THE RECOMMENDED LAUNDRY CARE PRODUCTS?
While standard laundry care items can do the job, we recommend using non-toxic products. Most especially, if you are using bleach, make it non-chlorine to enjoy a longer in-service life for your bathrobes, terry toweling and bed linen. Let’s do our part in protecting our planet.
BEST STAIN REMOVER?
For the most comprehensive testing, follow the link below from America’s Test Kitchen. The entire video takes nearly 4 minutes but well worth your time. They test the most gnarly food stains on the planet and they make a final recommendation.
HOW DO I WASH TERRY TOWELING AND ROBES, WAFFLE ROBES, LINED ROBES, CHAMOIS ROBES AND MICROFIBER ROBES?
WHAT ABOUT EMBROIDERY?
From our state of the art in-house embroidery department, we personalize robes, bath and spa linen with your logo or monogram to make it uniquely yours. We do it all from digitizing to finished product.